Terms & Conditions
Customer Care
Voltcreek is an online store. There is one way to reach us and it always works: support@voltcreek.com. We read and answer every email, Monday to Friday. Include your order number and we can help you faster.
Prices are shown in US dollars and can change at any time. We do our best to keep the catalog accurate, but if an item turns out to be unavailable after you order, we cancel that line and refund it in full. Placing an order is an offer to buy; the sale is complete when we ship it.
Privacy & Safety
We collect only what we need to sell and ship to you: your name, email address, shipping address, phone number and the contents of your order. We use that information to process your order, ship it, and answer your questions. We share your shipping details with the carrier and the warehouse that packs your order, and nothing beyond that.
Card details are handled by our payment provider at checkout. Voltcreek never sees or stores your full card number. We do not sell your personal information to anyone. If you want a copy of the data we hold about you, or you want it deleted, email support@voltcreek.com and we will take care of it.
Order Cancellations & Changes
Need to cancel or change an order? Email support@voltcreek.com as soon as you can with your order number. If the order has not left the warehouse yet, we cancel it and refund you in full.
Once a package has shipped we can no longer stop it, and we are not able to cancel the order after that point. If the item turns out to be damaged, faulty or not what you ordered when it arrives, the return policy on our Shipping & Returns page covers you.
Payment Methods
- Credit and debit cards (Visa, Mastercard, American Express, Discover)
All payments are processed securely at checkout. Voltcreek never sees or stores your full card number.